This week's Real Life Leadership column - It's our responsibility to solve problems - is online. Conflict resolution in organizations is a challenging, delicate business. What I've seen over the years is that the issues that are identified as the conflict, are often symptoms of a deeper problem or multiple problems.
There are two symptoms that I frequently see.
1. Someone else is to blame.
2. Someone is responsible for the solution.
In reality, in most of these conflicts, blame and solution-finding responsibility is shared by all.
How people react to a conflict is a behavior that is learned from
childhood. Unless they are conscious about their behavior and
intentional in how they address that behavior, their reaction can be
counter-productive. My psychological counselor colleagues tell me that
my approach fits within is called family systems theory that associated
with Dr. Murray Bowen.