Real Life Leadership: Conflict Resolution

This week's Real Life Leadership column - It's our responsibility to solve problems - is online. Conflict resolution in organizations is a challenging, delicate business. What I've seen over the years is that the issues that are identified as the conflict, are often symptoms of a deeper problem or multiple problems. 

There are two symptoms that I frequently see. 
1.  Someone else is to blame. 
2.  Someone is responsible for the solution.

In reality, in most of these conflicts, blame and solution-finding responsibility is shared by all. 

How people react to a conflict is a behavior that is learned from childhood.  Unless they are conscious about their behavior and intentional in how they address that behavior, their reaction can be counter-productive. My psychological counselor colleagues tell me that my approach fits within is called family systems theory that associated with Dr. Murray Bowen.

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