Gaining Perspective

Over the past three years, the ground upon which we stand has been rolling like the ground underneath this Vermont house after Hurricane Irene came through.

If you are still standing, congratulations. If you don't know which direction you are facing, welcome to the club.

If you have fallen, and are trying to pick yourself up, don't quit. What you've been through, in retrospect, can provide valuable lessons for the future. If you need a hand, just ask. It is how we stand together.

My Experience

Like many people, my last three years have been the hardest that I've ever faced. From losing all my clients within a six week period in the spring of 2009, to 2011 becoming the busiest, most productive year that I've had in the past decade, there are lessons I'm learning that each one of us can apply.

One of things I learned is that I was not as well prepared for the storm of the recession as I should have been. Like many people, I assumed that what I was doing was enough. It wasn't. As a result the process of the past three years has been a process of personal development that enables me to see what I need to do to make the next three years the best that I've ever had.

There are three things I did that have been infinitely beneficial. I want to share those with you in this post as a guide for how to look at the next year.  I suggest that you download my Circle of Impact Leadership Guides as a reference. Print them off, and use them for taking notes to your self. Keep them handy. They will help you gain and maintain perspective on what you are headed.

The Circle of Impact Leadership Guides

I'll give you a quick overview of each guide, and then speak to the three things to do that will help develop the impact in our life and work that we desire.



Creating Impact In Times of Transition-TP

The first thing to know is that we are all in transition. If you think, maybe, you are just in a disruptive time, and, that things will return to where they were. Look at this list of 12 transition points. This is a random list I wrote down one afternoon. I'm certain that another dozen could be identified. The point is not to be overwhelmed with the sense of disconnection, but rather to see that change is normal. 

Change is happening to us all the time. We each need to make the mental shift from seeing change as random, disruptive chaos to a pattern of change that has a logic that we can tap into and take advantage of. Once we start thinking in terms of transition, we begin to see how a process of development can unfold to our benefit. This is where we start because with a transition mindset, we begin think more opportunistically about the future.

To see our life and work this way is to see how it is a system or a network of connections between various aspects of what we do where we do it.

Circle of Impact - Life-Work Coaching
From this perspective, we can see three broad areas that every leader faces:

The Three Dimensions of Ideas, Relationships, and, Social & Organizational Structures.

The problem is learning how to align them so that they work together. Our experience tends to be more fragmented, which is where our experience of the ground never being stable under our feet is found.

The key to pulling all of this together is being intentional about the ideas that link the dimensions together. These ideas are:

The Four Connecting Ideas of Values, Purpose, Vision and Impact.

Each one of these ideas needs to be clearly defined so that they can be effectively applied.

For example: You are building your team to start a new venture. You want to select or hire people who not only share similar values, but, are also committed to the purpose of the endeavor. Bring these two ideas together in the selection of a team, and, a vision for what is possible will emerge. As a result, instead of never getting by the team formation stage, your team comes together quickly, and, moves well into the process of creating the impact that you desire.

The Circle of Impact perspective provides a way to see the whole of an organization. But just seeing it doesn't mean we know how to apply it.


The Five Questions - Work-Life Coaching Guide
The Five Questions guide is the tool that helps us clarify, focus and move more quickly into action. Ask them continually over time, and we begin to see a pattern that helps to make better decisions. This is just a tool. It isn't a magic wand to wave over a problem and it goes away. It is a tool that must be applied and acted upon. So, when you have answered the five questions, make sure that you do something specific in response, and then come back and ask the questions again.

I created the My 5 Questions template to make it easy for me to quickly answer the questions whenever the need arises. The purpose is to clarify, focus and move me to action. There is no limitation on where you can use these questions. Use the personally, professionally, with your team, your family, with clients, or with someone you meet over lunch. The questions work very well in conversation.

Three Things that Mattered the Past Three Years (2012)

It is simple. Just three things to do.

1. Care for people. Regardless of who they are. Whomever you meet each day, care for them. Treat them with respect, dignity, and compassion. I don't mean take over their lives. I mean provide them a relationship that enables them to become a better person.

2. Think for yourself. Decide for yourself who you are going to be. Act with integrity towards your own values and goals, so you can help others do the same.

3. Live opportunistically in the moment. As a planner, I can confidently say that a long-range plan is more often a closed door than open path. The best plan is knowing who you are, what values matter, and the impact that you want to achieve. The process is discovered daily in the moment to moment interaction that we have with people. This is where real freedom is found.

Afterword Three Years Later (2015)

The years 2012 to 2014, for me, were ones of dramatic change. When I wrote the above post, I was optimistic about the future. Instead, within the first year, the non-profit that I had been hired to lead failed and closed. The recession's effect upon my consulting work lingered. And my marriage ended. Hard year, but still a year of transition.

I realized, as everything was ending, that something new was beginning. I had to get to that point so that I could begin. I took the time to reflect, to heal, and, begin to set my sights forward. I found myself working an hour a week with a group of women in an addiction recovery program. A totally new and different experience for me. And, then, I came to see that I need to relocated my life and work to Jackson, Wyoming.

The Circle of Impact Leadership Guides serve as a check point to connect perceptions that I had three years ago with those that I have now.

My Values have not so much changed, but have become clearer, more definitive, and, more focused on putting them into action.

My Purpose has changed. Instead of focused on businesses in a consulting context, I am redirecting my energies towards the personal leadership of individuals.

My Vision has yet to become clear. The reason is that Vision functions in the context of relationship, in a social context of collaboration and community. I have only move to Jackson within the past month, so time for visioning with others will come.

My Impact for the future will emerge as I go through the process of aligning my life and work with The Four Connecting Ideas.

 Attribution Some rights reserved by U. S. Fish and Wildlife Service - Northeast Region

The Common Ground of Shared Responsibility

Creating an effective business structure is a very difficult proposition. I am not talking about a business or marketing plan. I referring to how a business is structured so that it functions well. 3Cs of Alignment - image

As you know, I look at this challenge through the lens of the Circle of Impact. My sense is that we need to foster alignment between the three dimensions of leadership - Ideas, Relationships and Structure. We do this by focusing on the conditions that create effective Communication, Collaboration and Coordination.

For me this is a baseline from which all organizations need to begin. What happens beyond that is a change in the function of each of the dimensions.

Communication ceases to be a major problem; your message gets out; and work related issues seemed to be less intractable.

Collaboration grows, new ideas emerge from the improvement of relationships, and the organization needs to change to accomodate a higher level of engagement and initiative by people.

Coordination, though, lags in improvement across departments, remote sites, and programs. The reason is that the system of organizaiton is always the last to change. It has the highest resistance to adapting to changing circumstances.  As a result, the optimism that initially rose as communication and collaboration grew also begins to lag. 

After a few months or years, a growing impression of either being at a plateau or in Transition Pointdecline begins to be discussed openly.  Whether rightly or wrongly, the perception that the organization has reached a Transition Point begins to take hold.

In reflection, we can see that the easiest things to change, did.  New, fresh, inspiring ideas infused new confidence and motivation in people, impacting how they communicated and collaborated together. This is what is happening in many organizations.

The jump from one inspiring idea to the next ends up artificially propping up the emotional commitment of people to the company and their relationships together.This is not sustainable.

The resistance of the organization's structure to change remains the primary obstacle to a well functioning, fully aligned organization.

The distance and disconnect that employees have from the mission and outcome of the business is the most basic identifying mark of a structure out of alignment. Indifference that people have to their workplace grows.  The desire to be left alone to do their job so they can get on to what really matters in their life becomes the defacto attitude of the workforce. In effect, there is no emotional access point for them to invest their whole selves in the work they do.

When this scenario is widely experienced in a company, inspiring ideas and motivational team building programs don't have a lasting impact. The problem is a structural or systems one. Issues of communication and collaboration are symptoms of the problem. 

Assumptions about the Product of an Effective Organizational Structure

As I analyze organizations during various projects, I'm looking for various intangilbes that matter. Let's call them assumptions about what an organizational system should produce.

1.  Initiative by employees measured by higher rates of engagement and contribution. 

2. Interaction by employees that is open and collaborative and that transcends organizational barriers to achieve higher levels of efficiency and impact.

3. Impact awareness by employees who can express their own contribution to the organization's impact as a change that is a difference that matters.

These assumptions are difficult to measure, yet relatively easy to see.

Their performance is more evident when they are missing. People not taking initiative. When there is little interaction between people from different parts of the organization. When employees show little appreciation for the organization's mission and impact. 

The question that many of us then have is how to do we redesign our organizational structures so that we realize a higher level of initiative, interaction and impact.

One way to address this issue is through strategic organizational redesign to creates an environment of Shared Responsibility.

Shared Responsibility

Every organization has a responsibility or accountability structure. In older, traditional hierarchical systems, Responsibility resides in varying degrees throughout the organization, but not accountability, which is top down. Shared Responsibility
A shared responsibility structure creates a shared space of mutual, collaborative, coordinated accountability. This illustration shows an organization where management, staff and the board of directors have a common ground of shared responsibility.  The shared space is common ground because the expectation is that each person engaged in this space has an opportunity to contribute out of their own talent, knowledge and expertise within the strictures of their position and role in the organization.

For example, while some members of the management team would not ordinarily work along side of members of the Board of Directors, in this scheme they would because the structure is is organized to provide a shared space of contribution for impact. This approach lowers the organizational barriers that typically make it hard to create a common ground for work.

The purpose of this structure is not order or standardization, but alignment of the functions of communication, collaboration and coordination for the purpose of impact. It is the mission of the organization, not the structure, which drives the change in structure. RK- Org Design

This approach is currently being developed for an international non-profit organization whose constituents are in all 50 states and 20 countries globally.  The board is small in number; is highly active in collaboration with the staff; and works with a large number of advisors and supporters from around the world who contribute  according to their ability.

This organization's aim to create an environment where participation is not boring or disconnected from its mission, but is marked by personal initiative, collaborative interaction, and an organization environment each person has the opportunity to make a difference.

The way an organizational design of this sort works is when the Connecting Ideas of purpose, mission, values, vision and impact are well defined and aligned within the structure, and the leadership of the organization serves as a faciliator of interaction and contribution. Because the organizational structure is a shared space for collaboration, the barriers for constituents to lead through their talent and abilities are low, producing a more highly engagement staff and board.

This kind of structure and leadership must be intentionally designed and developed.  This is not a radical departure from the past, but at the same time, it is also not a logical step forward for most of the legacy structures that exist today.

This approach fosters a shared leadership of responsibility. Leadership from this perspetive is the impact or influence that is the result of the personal initiative take to create impact. When the senior leadership of an organization understands that this is where the future of organizations lays, it requires a change in their own leadership approach.

The Ultimate Question

Can legacy organizational structures change to this model of shared responsibility? 

I believe it can. The pathway to this approach is in appreciating the importance of the relationship dimension for the creation of the strength and impact of an organization.  From that perspective barriers to interaction and collaboration lower or are removed, enabling people to become more engaged with the purpose and mission of the organization, and to do so in relationship with other members of their organizational community.

9/11 - Learning from the past


You may hear this said a lot today.

"Those who don't learn from history are doomed to repeat it." (George Santayana).

It would be also helpful to hear Paul Simon sing the words from his song The Boxer,

"Still a man hears what he wants to hear and disregards the rest."

There are many lessons to be learned from the most costly terrorist attack ever on American soil. The question are we in a mindset to learn them?

In an excerpt from his new book, A Journey: My Political Life, former British Prime MinisterTony Blair states,

In short, we have become too apologetic, too feeble, too inhibited, too imbued with doubt and too lacking in mission. Our way of life, our values, the things that made us great, remain not simply as a testament to us as nations but as harbingers of human progress. They are not relics of a once powerful politics; they are the living spirit of the optimistic view of human history. All we need to do is to understand that they have to be reapplied to changing circumstances, not relinquished as redundant.

While we may find some comfort in his words, I'd say his perspective is not large enough.

The nations and culture of the West are products of long historical trends that are at a transition point.

One of those trends was the Enlightenment belief in rationalism, preeminently embedded in our belief in the progress that would come to humankind through Science. For many Science (large S) has become the replacement religion of intellectuals. It did not require a belief in any mystical being or in the aristocratic social and political structure of old Europe. As a philosophy, it was a ideology of revolution that turned upside down virtually every nation in the northern hemisphere.  In a very real sense, this belief in progress was a belief in the morality of science and progress. For as a replacement religion, it inevitably had to have a moral core to its purpose.

This belief in the absolute and ultimate fulfillment of human progress began to erode with the outbreak of World War I. There was an innocence about this belief in progress prior to the war. However, with it, innocence was lost, and irony as Paul Fussell writes in The Great War and Modern Memory, was the result.

lrony is the attendant of hope, and the fuel of hope is innocence.One reason the Great War was more ironic than any other was that its beginning was more innocent. "Never such innocence again," observes Philip Larkin, ...

Furthermore, the Great War, was perhaps the last to be conceived as taking place within a seamless, purposeful "history" involving a coherent stream of time running from past through present to future. The shrewd recruiting poster depicting a worried father of the future being asked by his children, "Daddy, what did you do in the Great War?" assumes a future whose moral and social pressures are identical with those of the past. Today, when each day's experience seems notably ad hoc, no such appeal would shame the most stupid to the recruiting office. But the Great War took place in what was, compared with ours, a static world, where the values appeared stable and where the meanings of abstractions seemed permanent and reliable. Everyone knew what Glory was, and what Honor meant. It was not until eleven years after the war that Hemingway could declare in A Farewell to Arms that "abstract words such as glory, honor, courage, or hallow were obscene beside the concrete names of villages, the numbers of roads, the names of rivers, the numbers of regiments and the dates,"  In the summer of 1914 no one would have understood what on earth he was talking about.

I see that the past decade, in a different way, has brought us back to the place Europe was in 1914. There is a loss of innocence, a loss of purpose, a loss of confidence and loss of knowing what we must do. We live in a time of irony and cynicism, of suspicion and warring factions, where all motives are suspect. We live in a time where words as abstractions that transcend time, giving us perspective and direction for the future, are lost in meaningless of the sales pitch.

As we remember those who died at the hands of terrorists on 9/11/2001, let us not fall into a belief that hope and meaning are lost. That the course of human history is downward toward the apocalypse. Rather, let us see that we are at a crossroads in history, not just the history of our nation, but the history of all humankind.  To see the long view is to see that there is a historical progression that leads to our time.

Let me end with a long quote from Peter Thiel's essay, The Optimistic Thought Experiment.Thiel is co-founder and former chairman and CEO of PayPal, Inc. In his essay addresses the same questions that have interested me over the past several months. He sees two ways forward.

In the long run, there are no good bets against globalization

And as it was in the days of Noah, so shall it be also in the days of the Son of man. They did eat, they drank, they married wives, they were given in marriage, until the day that Noah entered into the ark, and the flood came, and destroyed them all.  - Luke 17:26–30

For the judeo-western inspiration, it is a mistake of the first magnitude to place too much value on the things of this world. Those who busy themselves with the meaningless ideologies of politics, or with the interminable drama of human soap operas, or with the limitless accumulation of wealth, are losing sight of the impending catastrophe that may unfold towards the end of history. The entire human order could unravel in a relentless escalation of violence — famine, disease, war, and death. The final book of the Bible, the Book of Revelation, even gives a name and a place: The Battle of Armageddon in the Middle East is the great conflagration that would end the world. Against this future, it is far better to save one ’s immortal soul and accumulate treasures in heaven, in the eternal City of God, than it is to amass a fleeting fortune in the transient and passing City of Man.

For the rationalists of the eighteenth and nineteenth centuries, as well as for all those who consider themselves cosmopolitan today, this sort of hysterical talk about the end of the world was deemed to be the exclusive province of people who were either stupid or wicked or insane (although mostly just stupid). Scientific inculcation would replace religious indoctrination. Today, we no longer believe that Zeus will strike down errant humans with thunderbolts, and so we also can rest peacefully in the certain knowledge that there exists no god who will destroy the whole world.

And yet, if the truth were to be told, our slumber is not as peaceful as it once was. Beginning with the Great War in 1914, and accelerating after 1945, there has re-emerged an apocalyptic dimension to the modern world. In a strange way, however, this apocalyptic dimension has arisen from the very place that was meant to liberate us from antediluvian fears. This time around, in the year 2008, the end of the world is predicted by scientists and technologists. One can read about it every day in the New York Times, that voice of the rational and cosmopolitan Establishment. Will it be an environmental catastrophe like runaway global warming, or will it be murderous robots, Ebola viruses genetically recombined with smallpox, nanotech devices that dissolve the living world into a gray goo, or the spread of miniature nuclear bombs in terrorist briefcases?

Even if it is not yet possible for humans to destroy the whole world, on current trends it might just be a matter of time. The relentless proliferation of nuclear weapons remains the most obvious case in point. The United States became the first nuclear power in 1945; by the 1960s and through the 1980s, at the height of the Cold War, five declared nuclear states (the U.S., the uk, France, the ussr, and China) maintained a semi-stable equilibrium (at least as recounted by the historians who know ex post that the Cold War remained cold); as of today, there are two more known nuclear states (India, Pakistan) and perhaps even more (Israel, North Korea). And what if there are 20 nuclear powers in 2020, or 50 nuclear powers in 2050, armed with Jupiter missiles that can rain down destruction on enemies everywhere? We suspect the answer to this question, for we know that there exists some point beyond which there is no stable equilibrium and where there will be a nuclear Armageddon. A scientific or mathematical calculus of the apocalypse has replaced the mystic vision of religious prophets. 1

On the surface, the world’s financial markets remain eerily complacent. For the most part, they remain firmly rooted in the nineteenth century, when the march of History and Progress were more optimistic and certain. Although it encounters perturbations and larger corrections, the climb of the Dow Jones continues on an inexorable north-easterly path.

The news and business sections seem to inhabit different worlds that coexist on the same planet but rarely intersect. 2 Most financial actors are content to rule their separate kingdom, and to refrain from unprofitable questions about the integrity of the larger whole. Those who ask too many questions are not given a serious hearing. Like the deranged orators in London ’s Hyde Park, the prognosticators of a financial doomsday have been wrong for too long. Consequently, they have been relegated to a marginal role, if for no other reason than that they have lost most of their money and have no significant capital left to invest in anything.

More generally, apocalyptic thinking appears to have no place in the world of money. For if the doomsday predictions are fulfilled and the world does come to an end, then all the money in the world — even if it be in the form of gold coins or pieces of silver, stored in a locked chest in the most remote corner of the planet — would prove of no value, because there would be nothing left to buy or sell. Apocalyptic investors will miss great opportunities if there is no apocalypse, but ultimately they will end up with nothing when the apocalypse arrives. Heads or tails, they lose.

In a narrow sense, it seems rational for investors to remain encamped at the altar of the efficient market — and just tend their own small gardens without wondering about the health of the world. A mutual fund manager might not benefit from reflecting about the danger of thermonuclear war, since in that future world there would be no mutual funds and no mutual fund managers left. Because it is not profitable to think about one ’s death, it is more useful to act as though one will live forever. 3

Such a narrowing of one’s horizon cannot, however, be the last word. After all, there exists some connection between the real world of events, on the one hand, and the virtual world of finance, on the other. For macro investors, it would be an abdication not to wrestle with the central question of our age: How should the risk of a comprehensive collapse of the world economic and political system factor into one ’s decisions?

From the point of view of an investor, one may define such a “secular apocalypse” as a world where capitalism fails. Therefore, the secular apocalypse would encompass not only catastrophic futures in which humanity completely self-destructs (most likely through a runaway technological disaster), but also include a range of other scenarios in which free markets cease to function, such as a series of wars and crises so disruptive as to drive the developed world towards fascism, anarchy, or both.

Since the direct approach to our central question leads to paradoxes, absurdities, or at best money-losing investment schemes, it might prove more profitable to explore the inverse as a thought experiment: What must happen for there to be no secular apocalypse — for what one might call the “optimistic” version of the future to unfold? And furthermore, which sectors will do well — surprisingly well, in fact — if the world more or less stays intact, even if there are some major bumps and dislocations along the way? Any investor who ignores the apocalyptic dimension of the modern world also will underestimate the strangeness of a twenty-first century in which there is no secular apocalypse . If one does not think about forest fires, then one does not fully understand the teleology of each tree — and one badly will undervalue those trees that are immune to all but the greatest of fires. Even in our time of troubled confusion, there exists a chance that some things will work out immeasurably better than most believe possible.

(Read the whole essay.)

The task before us is large because we are venturing into an unknown world where the past is not our greatest asset, but a distraction. We need to see history in its proper context, and learn new ways of being a global society. This is the conversation that we should have today. And I hope that you'll take some time with loved ones to reflect back nine years, and then ask the optimistic question, without doubt or guilt or recrimination, how could we make this different a decade from now. Then our remembrance of those lost will honor their lives, and not simply feel sorry for them and angry at their murderers.

May God give us all peace and wisdom on this day of remembrance.

Image: The Great War and Modern Memory: The Illustrated Edition, Paul Fussell

Starting with a client's perceived need

Transition Point - no title

Where do you begin with clients?

Are you selling them a product?

Do you begin with what they want?

Do you explore what they perceive their need to be?

I start with a transition question. 

What's a transition question?

It is a question about what they perceive as having changed. It isn't just that it has changed, but change in some relatively permanent way, as if there is no going back.

Most people have a sense that something has changed, is changing or needs to change, but don’t have a way to see it very clearly or completely.

That is where I begin.

Once they see this transition, they are more motivated to make changes that take advantage of the transition they are in.

People see problems.

They know when things are not right or in decline.

They know it intuitively, even though that can't describe it precisely.

Once they begin to see the transition they are in, I begin to talk with them about the dynamic of the Circle of Impact.

Circle of Impact- simple

This dynamic is an interplay between our ideas, relationships and the contexts where we are involved. They are always touching one another.

I have found that when I begin to talk with someone about a project, that their perception of need is often different from their actual need.

A person's perception of transition is not just an idea. It is also a product of the interaction that they have with people, as well as their involvement as participants and contributors in the social and work contexts where they are involved. These contexts are impacted by the quality of relationships and by the ideas that govern how the structure and relationships function.

If your client's group is in transition, meaning that change is happening to them, and it isn't clear where it is going, then a lack of clarity (Ideas) about policy and procedures may be affecting the comfort and security that people feel in their relationships with each other. If there is a lack of trust then the group has less capacity to manage well the transition they are in.

See how this dynamic is played out? Try this exercise.

Make a list of your clients and ask the following three questions about their situation.

1. Is my client clear about who they are and what they stand for?

2. Do they trust the people with whom they are involved?

3. Do they feel that they have an opportunity to contribute their best?

If the answer is no to any of these questions, then there is a breakdown in the dynamic of the Circle of Impact.

Helping people move from a vague sense of change to a clearer one provides a foundation for addressing the deeper issues of their mission, vision and values. I call them the deeper issues because these are not simply ideas, but are the ways we connect the dimensions of the Circle of Impact together.

Look at the above illustration.

A mission is an idea that connects a social or organizational context not only to its purpose, but also how it is organized to achieve its mission.

If your client's stated mission and the organization of their life and work are not in agreement or alignment, then you know there is an issue to address.

How will they see this disconnect between mission and structure?

One way is that no one takes their stated mission seriously. They are simply empty words.

A vision is a word-picture of the effect of a group's mission. It captures the impact that people create through the social or organizational context where they participate?

If there is no actual impact, then you know that there is a breakdown in the Circle of Impact.

Is the breakdown an Idea, Relationship or Structure problem?

Until you look closely at the dynamic you don't know. However, it is less important where the problem is than realizing that the solution comes from all three dimensions.

My experience is that all people have values, but often don't know what they are.

They need help in identifying them.

We need a real world impact picture in order to identify them.

Values function in two ways.

1. Values unify relationships. They are the bond that unites people within a social or organizational context together.

2. Values also create the strength that everything else is dependent upon. A mission is simple a statement of identity and purpose. A vision is a statement of the results of that mission. Underlying both ideas are values, and the values really are used to create the strength that we see in collaboration.

Real strength comes from our interaction with people, whether as partners, employer/employees or with clients. 

Ideas and the structure of social and organizational contexts are the tools that we use in our relationship to make a difference that matters.

The problem for most of us, including our clients, is that we have not been taught how to see this dynamic between our ideas, structure and relationships.

Helping your clients clarify the perception of their problems and the transition they are in is the first step toward bringing significant, sustainable solutions to their situations.

Quick Takes: Doer vs Knower in times of transition

Seth Godin writes about the important difference between being a person who has domain knowledge and one who has process experience.  This is the critical difference that I see in my work every day. Here's how.
Transition Points
Everyone today has a vision statement. I attribute this to the influence of Jim Collins and Jerry Porras' excellent book, Built To Last:Successful Habits of Visionary Companies published in the mid-1990's. I used this book all the time when I first began my consulting practice. If you haven't read it, do so. It is a more practical book that Good To Great in my estimation.

Today's problem is that everyone has a vision, yet they don't know how to go from where they presently are to where their vision says they should be.

This gap isn't a deficiency of knowledge. Rather it is not understanding that the process of change is a step by step process of decisions and actions that are not always obvious. To move from one stage to the next may be easy or it may be hard. There really is no way of knowing during the vision writing process. Adapting to changing circumstances along an unknown path is a key skill to have during a time of economic disruption. This is the idea that I wrote about here in applying the skills of orienteering to organizational change.

There is nothing you don't know that you can't find in two minutes with a Google search. What it will not tell you is that the reason you are at a transition point is not that your products stick, but that you staff lacks the confidence to sell them with enthusiasm.  Recognizing those realities are what people experienced with the process of change understand.  And the busiest people today are those who know how to lead organziations through times of change.